» Ticket Terms and Conditions

By purchasing a ticket you are entering into an agreement with Rowen Events Ltd and Citizen Ticket Ltd

Entry to Beecraigs Festive Forest will only be allowed on the production of a valid ticket or e-ticket displaying the correct date and time

All tickets are non refundable ^ or transferable *

* Note – Ticket dates and time slots can be transferred to another time but only up to 48 hours in advance. After this time period, no transfers can be permitted.

All booking fees are non refundable

All children under 16 must be accompanied by a responsible adult.

Proof of age maybe requested for children aged 0-3 (free children’s tickets)

We reserve the right to release more tickets for any particular day or time as we adapt to demand.

We reserve the right to refuse admission to ticket holders who arrive at the event late, who are behaving disorderly, using bad language or being abusive towards staff or visitors.

Ticket holders behaving in an anti-social manner will be asked to leave the site immediately and escorted off by security.

Ticket holders will be asked to leave the site if they refuse to comply with Covid-19 safety measures e.g. social distancing, hand hygiene.

We operate a strict Challenge 25 policy at our bars and the usual forms of ID apply.

Strictly no glass anywhere on site.

Strictly no smoking on-site

Strictly no pets on site. We only allow permission to assistance / support pets with the required authorised documentation

The event will only be cancelled if extreme weather makes the route unsafe, if there is a major technical fault or a Covid-19 outbreak. We have a team who monitor weather conditions through the event. When faced with such challenges, a decision will be made by 2pm on the day with social media updated accordingly

In the event of such a cancellation you have the following two options;

1. Rollover to a new date – if there are no suitable new dates available this year, then tickets will be rolled over to the following year.

2. Refund – which will only be offered in the event of a full cancellation. ^ In very extraordinary and unique circumstances refunds will be permitted. These will need agreed and authorised by management. Once agreed all refunds will be paid within 28 days

Rowen Events Ltd are unable to accept liability for personal damage, losses or injuries sustained at the event including damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or unforeseeable actions of other patrons.

As a condition of sale, ticket holders consent to being filmed and photographed at the event. These images/videos may be shared on our website and social media.

No photographic images from Beecraigs Festive Forest can be used in printed or online publications, sold or used for commercial gain without the written prior consent of Rowen Events Limted.

All visitors must follow directions given by BFF security, stewards and event staff at all times.