» Ticket Terms and Conditions

By purchasing a ticket you are entering into an agreement with Rowen Events Ltd and Citizen Ticket Ltd

Entry to Beecraigs Festive Forest will only be allowed on the production of a valid ticket or e-ticket displaying the correct date and time

All tickets are non refundable ^ or transferable *

* Note – Ticket dates and time slots can be transferred to another time but only up to 24 hours in advance. After this time period, no transfers can be permitted.

All booking fees are non refundable

All children under 16 must be accompanied by a responsible adult.

Proof of age maybe requested for children aged 0-3 (free children’s tickets)

We reserve the right to release more tickets for any particular day or time as we adapt to demand.

We reserve the right to refuse admission to ticket holders who arrive at the event late, who are behaving disorderly, using bad language or being abusive towards staff or visitors.

Ticket holders behaving in an anti-social manner will be asked to leave the site immediately and escorted off by security.

Ticket holders will be asked to leave the site if they refuse to comply with Covid-19 safety measures e.g. social distancing, hand hygiene.

We operate a strict Challenge 25 policy at our bars and the usual forms of ID apply.

Strictly no glass anywhere on site.

Strictly no smoking on-site

Strictly no pets on site. We only allow permission to assistance / support pets with the required authorised documentation

The event will only be cancelled if extreme weather makes the route unsafe, if there is a major technical fault or a Covid-19 outbreak. We have a team who monitor weather conditions through the event. When faced with such challenges, a decision will be made by 2pm on the day with social media updated accordingly

1. REFUNDS

Refunds will only ever be offered in the case of a full event cancellation (see point 3 below).

All information regarding this is in our T&Cs when you purchase your ticket

2. TRANSFER/EXCHANGES

You can transfer/exchange your tickets from one date to another as long as you do it outwith 24hrs of your ticket date and subject to availability.

You can do this by using the Exchange tool in your Ticket Wallet. Please follow the instructions from here. If you need any assistance, please contact

[email protected]

Note – if your request is within 24hrs of your ticket date then your request cannot be accommodated or actioned.

3. CANCELLATION

The event will only ever be cancelled if extreme weather makes the park or travel routes unsafe or if there’s a major fault in our electrical supply or equipment.

A decision to cancel will be taken by Rowen Events no later than 2pm on the day, and notice will be posted online.

In the rare event of Rowen Events having to cancel the event, you will be offered the following 3 options:

A. You can transfer/exchange your tickets to another available date/timeslot for our BFF22 event (subject to availability).

You can do this using the Exchange tool in your Ticket Wallet.

Please follow the instructions from here. If you need any assistance, please contact

[email protected]

B. You can rollover your BFF22 tickets to our BFF23 VIP event.

C. If neither A or B above is suitable or cannot be accommodated then a refund will be offered.

Please note – refunds are only ever offered in the case of a full event cancellation. No other refunds will be given.

Rowen Events Ltd are unable to accept liability for personal damage, losses or injuries sustained at the event including damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or unforeseeable actions of other patrons.

As a condition of sale, ticket holders consent to being filmed and photographed at the event. These images/videos may be shared on our website and social media.

No photographic images from Beecraigs Festive Forest can be used in printed or online publications, sold or used for commercial gain without the written prior consent of Rowen Events Limted.

All visitors must follow directions given by BFF security, stewards and event staff at all times.