By purchasing a ticket you are entering into an agreement with Rowen Events Ltd and Live IT
Entry to Beecraigs Festive Forest will only be allowed on the production of a valid ticket or e-ticket displaying the correct date and time
All tickets are non refundable or transferable
All booking fees are non refundable
All children under 16 must be accompanied by a responsible adult.
Proof of age maybe requested for children aged 0-3 (free children’s tickets)
We reserve the right to release more tickets for any particular day or time as we adapt to demand.
We reserve the right to refuse admission to ticket holders who arrive at the event late, who are behaving disorderly, using bad language or being abusive towards staff or visitors.
Ticket holders behaving in an anti-social manner will be asked to leave the site immediately and escorted off by security.
We operate a strict Challenge 25 policy at our bars and the usual forms of ID apply.
Strictly no glass anywhere on site.
Strictly no smoking on-site
Strictly no pets on site. We only allow permission to assistance / support pets with the required authorised documentation
The event will only be cancelled if extreme weather makes the route unsafe or if there is a major technical fault. We have a team who monitor weather conditions through the event. When faced with such challenges, a decision will be made by 2pm on the day with social media updated accordingly
REFUNDS
Refunds will only ever be offered in the case of a full event cancellation (see point 3 below).
All information regarding this is in our T&Cs when you purchase your ticket
TRANSFER/EXCHANGES
All tickets are non-transferable and non-refundable.
CANCELLATION
The event will only be cancelled if extreme weather makes the route unsafe or if there’s a major fault in our electrical supply or equipment.
A decision to cancel would be taken by no later than 2pm on the day, and notice would be posted online.
In the rare event of Rowen Events having to cancel the event, you will be offered the following 3 options:
A. You can transfer/exchange your tickets to another available date/timeslot for our BFF23 event (subject to availability)
If you need any assistance, please contact support@liveit.io
B. You can rollover your BFF23 tickets to our BFF24 VIP event.
C. If neither A or B above is unsuitable or cannot be accommodated then a refund will be offered.
Please note – refunds are only ever offered in the case of a full event cancellation. No other refunds will be given.
Rowen Events Ltd are unable to accept liability for personal damage, losses or injuries sustained at the event including damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or unforeseeable actions of other patrons.
As a condition of sale, ticket holders consent to being filmed and photographed at the event. These images/videos may be shared on our website and social media.
No photographic images from Beecraigs Festive Forest can be used in printed or online publications, sold or used for commercial gain without the written prior consent of Rowen Events Limted.
All visitors must follow directions given by BFF security, stewards and event staff at all times.
