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Important Info

“It is with heavy hearts that we have to announce the postponement of Beecraigs Festive Forest 2020. The wellbeing of our customers and staff has been our priority from the outset and we went to great lengths to ensure we could put on a safe, fun, family event. We followed every instruction passed to us from Scottish Government to the letter. However, following the decision of West Lothian Council to refuse an entertainment license for our illuminated trail, we have no other option left than to postpone our event until 2021. We are absolutely gobsmacked and frustrated by this decision that was taken out of our hands so late on the day. We are absolutely gutted that we are having to disappoint so many people and we feel truly let down by our local authority.

On making this announcement we are now able to offer ticket holders the following 2 options:

  • Our commitment to ticket holders is that their ticket automatically transfers to the corresponding dates in December 2021. Tickets for Friday 11th December at 7pm 2020 will be changed to Friday 10th December 2021 at 7pm. By carrying forward your tickets to 2021 you are supporting a small independent business and ensuring the long term future of the event. Our heartfelt thanks to all that are able and willing to do so.
  • Should you not be able to make 2021 and wish to request a refund on your 2020 ticket please fill out the form below with your booking information. Please note, the refund will include the face value paid for the ticket. The booking fee is retained by the ticket company (not BFF) to process the booking and refund.

We please ask for patience on refund requests as this is obviously an exceptional situation and we are working with a very small team of staff so it may take time to manage all the administration. All refund requests must be received by 5pm on Friday 27th November 2020. Beyond that, we will automatically carry your tickets over to 2021.

In writing this, we appreciate that our event is not a priority at present and we sincerely hope that you all stay safe and healthy this Christmas and hope we can look forward to better times.

Thank you. Roy, Ewen and the team at Beecraigs Festive Forest. See you in 2021!

 

 

Refund Request

  • Please enter a number from 1594 to 29000.
    This number can be found on your email. Please note we do not require your ticket number.