Head to Beecraigs Country Park, by Linlithgow, West Lothian. Please follow AA signage from all approaches. SatNav info > EH49 6PL

All tickets must be bought online in advance & strictly no ticket no entry. Tickets are on sale now. There will be no Box Office on site.Booking tickets is easy..

Your whole experience should last about 90 mins (Illumination Trail, Santa, food, amusements, etc).

Step one

Firstly you buy your Illumination Trail tickets and also book a free car parking ticket.

Step two

You then decide if you also want to visit Santa.

Please note - Santa tickets cannot be bought without actioning step one.

To buy a Santa ticket - you can choose to visit Santa anytime during your allocated 90 mins ticket time (The Santa Experience takes about 20 mins) so you can decide to visit him before you go into the Illumination Trail or afterwards.

It’s really whatever your personal preference is But don’t worry - it works both ways!

Just choose the date and times you want to go into the Forest and add them into your basket.

Step three

Review your basket. Purchase your tickets.

It’s really that simple!

Support

If you experience any ticket issues at all please contact our ticketing partner direct at;

[email protected]

They will resolve all issues.

We look forward to seeing you in December !!!

Your ticket covers entry into the Illumination Trail only.

Santa’s Grotto and Storytelling Experience, Attractions and Festive street food and drink are all additional extras & not included in the price of the Illumination Trail ticket.

You can buy the following tickets in advance:

🌠 The Illumination Trail

🎅🏻 Santa's Grotto and Storytelling Experience (which can only be purchased with the Illumination Trail)

The Cala live stage performances and Forth 1&2 silent disco are free.

All other attractions (Children's amusements, retail units and Scottish street food and drink) are all additional extras & not included in the price of the Illumination Trail or Santa tickets.

All additional extras cannot be paid for in advance and are all payable on the night. Please bring cash and cards as the service in the Forest is poor.

All Carers tickets are free

The person you are caring for should buy a ticket in the usual way. Then fill out the following below;

Carers application page form

You just need to provide the booking details and we will send you the free Carers ticket.

Only children need a ticket to see Santa, not accompanying adults.

Children should be accompanied by a maximum of 2 adults due to space restrictions in and around the Grotto.

The Santa Storytelling experience will last approximately 20 minutes.

The event will last up to 90 minutes. Please dress for the weather!

Our preferred method of payment is by cash as the signal in the forest is poor. We cannot guarantee the availability of cashless payments.

Parking at the event is free. Please be sure to book your parking ticket when purchasing your ticket online.

However, parking is extremely limited and we would request that your group use the minimum number of cars possible to visit the event. We understand of course that groups or larger families will require more than one car and this will be accommodated where we can. Please note: if your booking is for 4 people or less your tickets will include one car space. It will help the event organisers greatly if you can maximise the space in your car.

Blue badge parking bays are on a ‘first-come’ basis in the Visitor Centre Car Park. Cars must display blue badges to gain entry. In the event of there being no disabled parking bays, you will need to park in the regular car park.

Absolutely! It is wonderful for all ages. Please ensure all children under 16 are accompanied at all times.

Yes, absolutely. All paths are accessible with care. However, please remember it is a forest, it is the winter and we are in Scotland, so some adverse weather conditions may occasionally impact the route in certain places. Please take this into consideration when purchasing your ticket. Unfortunately we cannot control the weather!

Yes our whole event is ASN friendly. Checkout our special ASN guide (produced in conjunction with Scottish Autism) for more detailed information.

You can download our storyboard here

We are very sorry but strictly no pets are allowed.

Only assistance/support pets with the required authorised paper work will be allowed permission into the event.

Yes! There will be the use of lasers and strobe lighting throughout the event. Appropriate signage will be in place.

Yes, please do! Photography and video for personal use and sharing via social media is encouraged! It’s going to look amazing! Share your Festive Forest images with everyone using #BFF2022

We are sharing the park with a huge range of wildlife and must protect the country park’s environment. Please make sure you use the bins on site, or take it home with you.

There is a strict NO SMOKING policy throughout the entire event.

Yes! There are opportunities to buy delicious food and drink throughout the event site. We would remind the preferred payment method is cash, due to unstable network issues.

Please note: No food or drink can be brought on site.

Bring your home-printed Ticket or download to your mobile phone. You’ll be asked to show display your car park pass on your dash on arrival at car park – there’s no drop off zone and your ticket allows one entry and exit.

Tickets are only valid for the specific date and entry time stated on the ticket, selected at the time of booking.

Please understand, we can’t guarantee entry if you miss your allotted slot.

Tickets are non-transferrable. All barcodes are unique and once scanned, cannot be used again.

No, children under 3 will not require a ticket to access the illuminated trail.

Children from ages 4 and upwards, do require a ticket

1. REFUNDS

Refunds will only ever be offered in the case of a full event cancellation (see point 3 below).

All information regarding this is in our T&Cs when you purchase your ticket

2. TRANSFER/EXCHANGES

You can transfer/exchange your tickets from one date to another as long as you do it outwith 24hrs of your ticket date and subject to availability.

You can do this by using the Exchange tool in your Ticket Wallet. Please follow the instructions from here. If you need any assistance, please contact [email protected]>

Note - if your request is within 24hrs of your ticket date then your request cannot be accommodated or actioned.

3. CANCELLATION

The event will only be cancelled if extreme weather makes the route unsafe or if there’s a major fault in our electrical supply or equipment.

A decision to cancel would be taken by no later than 2pm on the day, and notice would be posted online.

In the rare event of Rowen Events having to cancel the event, you will be offered the following 3 options:

• A. You can transfer/exchange your tickets to another available date/timeslot for our BFF22 event (subject to availability)

  You can do this using the Exchange tool in your Ticket Wallet.

  Please follow the instructions from here. If you need any assistance, please contact [email protected]

• B. You can rollover your BFF22 tickets to our BFF23 VIP event.
• C. If neither A or B above is unsuitable or cannot be accommodated then a refund will be offered.

Please note - refunds are only ever offered in the case of a full event cancellation. No other refunds will be given.