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FAQs

+ I don't have my tickets!!!

Please check your junk mail in case they are there. If not please reply to any message that has been sent and we will get them sent out to you.

+ Santa tickets and entry times

Please visit Santa on the way in, you can then enjoy more time going round the trail. If you have a later Santa time, the Elf will more than likely let you in. Each session has 30 kids (plus 2 adults) and lasts approx 20 mins

+ I have 2020 tickets I'd like to cancel or transfer to a different date

No refunds or transfers of dates after 19th April 2021.

The organisers decision is final.

Please contact [email protected]

+ WILL I HAVE TO SHOW A VACCINE PASSPORT UPON ENTRY?

This event is not subject to the Vaccine Passport rules, and therefore does not currently require our attendees to show a Vaccine Passport as confirmed by the latest Scottish Government Guidelines.

Any changes to guidelines will be in constant review by our team and any relevant changes will be communicated via our website, social media channels and in any pre event attendance email.

+ WHEN IS IT ON?

3rd – 24th December 2021 from 4.00pm until 10.00pm (last entry 8:30pm) each day. The Illuminated Trail will close at 10:00pm. Santa will be in his Grotto until last entries at 8:45pm.  Christmas Eve, last entry is 7.15pm

+ WHERE IS IT?

Head to Beecraigs Country Park, by Linlithgow, West Lothian. Follow AA signage from all approaches. 
SatNav info > EH49 6PL

+ HOW DO I GET TICKETS?

All tickets must be bought in advance & strictly no ticket no entry. Tickets are on sale now.

+ WHAT'S INCLUDED IN THE TICKET PRICE

Your ticket covers entry into the Illumination Trail only.

Optional Extra (tickets require to be purchased online in advance)

Santa’s Grotto and Storytelling Experience tickets are available for children who wish to visit.

Optional Extra (payable on the night) –
All Festive street food
Amusements/fun rides
Merchandise

+ HOW TO APPLY FOR A CARERS TICKET
Firstly, Carers tickets are FREE.
For the person with the disability, please buy a ticket in the usual way. They fill out the following form;
You just need to provide the booking details abd we will send you the free Carers ticket.
+ WHO NEEDS A SANTA TICKET

Festive Forest Santa will be in his magical Grotto in the forest, all ready to meet your excited children in group sessions running every 20-30 minutes, with last admissions at 8:45pm. Please book this alongside your ticket! Tickets cost is £9 and includes a story and gift from Santa.

Only children need a ticket to see Santa.

Children under 3 require a Santa ticket if you wish the child to receive a present from Santa

+ ARE THERE SHUTTLE BUSES?

As part of our health and safety approach and to protect our visitors from covid-19 there will be no buses this year. We will review this in 2022

+ HOW LONG DOES IT TAKE?

To enjoy the full event will take approximately 60-90 minutes. Please dress for the weather!

+ HOW DO I PAY FOR ITEMS AT THE EVENT?

Our preferred method of payment is by cash as the signal in the forest is poor. We cannot guarantee the availability of cashless payments.

+ CAR PARKING INFORMATION

Parking at the event is extremely limited and we would request that you use the minimum number of cars to get to the event. We understand of course that groups or larger families will require more than one car and this will be accommodated where we can. Please note: if your booking is for 4 people or less you your Tickets will include one car space. It will help the event greatly if you can fill your car.

Disabled parking bays are on a ‘first-come’ basis in the Visitor Centre Car Park. Cars must display blue badges on entry

+ IS IT SUITABLE FOR CHILDREN & ADULTS?

Absolutely! It is wonderful for all ages. Please ensure children, especially under 5s, are accompanied at all times.

+ CAN I TAKE BUGGIES OR PRAMS?

YES! Suitable for all with care

+ IS THE ROUTE ACCESSIBLE FOR DISABLED USERS?

West Lothian Council have already made Beecraigs Country Park available for disabled visitors’ use and it is very accessible. Disabled guest parking is available in THE VISITOR CENTRE CAR PARK, around 200m from the event’s entrance. Disabled parking bays are on a ‘first-come’ basis. The illuminated trail is through a forest and is a mixture of tarmac and gravel. There are some steeper inclines but wheelchairs, scooters and pushchairs are suitable with due care and attention. However, please remember it is a forest, it is the winter and we are in Scotland (!) so some adverse weather conditions may occasionally impact the route in certain places. Please take this into consideration when purchasing your ticket. Unfortunately we cannot control the weather!

+ IS IT SUITABLE FOR ASN & ASD?

We have created a social story to help with expectations. You can download it here

+ ARE DOGS ALLOWED

Assistance dogs are welcomed but no other pets are permitted, sorry.

+ WILL THERE BE STROBE LIGHTING?

Yes! There will be the use of lasers and strobe lighting effects

+ CAN I TAKE PHOTOGRAPHS AND VIDEOS?

Yes, please do! Photography and video for personal use and sharing via social media is encouraged! It’s going to look amazing! Share your Festive Forest images with everyone using #BFF2021

+ RUBBISH & SMOKING

We are sharing the park with a huge range of wildlife and must protect the country park’s environment. Please make sure you use the bins on site, or take it home with you. There is a strict NO SMOKING policy.

+ CANCELLATION POLICY

The event will only be cancelled if extreme weather makes the route unsafe or if there’s a major fault in our electrical supply or equipment. It is (obviously!) an outdoor event and won’t be cancelled due to rain or temperature. Refunds will be offered only in the event of a full cancellation. We have a team who monitor weather conditions. In the event of a full cancellation, of any time slot or any day or more days, customers will be issued with booking codes to allow their visit to be re-booked on another date / time. If there are no suitable dates for the 2021 event then the codes will be valid for 2022. In the event that it is still not possible to book, a refund will be issued. All refunds will be made by February 28th 2022. A decision to cancel would be taken at 2pm on the day, and notice would be posted online. 

If you’re concerned about the weather conditions on the evening of your visit, please check the EVENT STATUS bar on this website homepage, and our Facebook page, to confirm event is going ahead.  Please refer to the Covid19 FAQ below and the T&C’s prior to completing your purchase.

+ CAN I BUY FOOD AND DRINK ON SITE?

Yes! There are opportunities to buy delicious food and drink both before and during your light experience.  We ask the preferred payment is made by cash. While we do have card machines on site, the signal can be a bit patchy so we’d advise you to bring cash for any additional purchases at the event.

+ WHAT DO I NEED ON THE DAY FOR ENTRY?

Bring your home-printed Ticket or download to your mobile phone. You’ll be asked to show your Entry Ticket on arrival at car park – there’s no drop off zone and your ticket allows one entry and exit. Tickets are only valid for the specific date and entry time stated on the ticket, selected at the time of booking. Please understand, we can’t guarantee entry if you miss your allotted slot.

+ COVID 19

We will be monitoring the governments latest guidelines. We have put the following policy in place as a matter of course;

Please do not attend if you feel unwell with any of the recognised covid symptoms.

Be respectful of people who may still wish to observe social distancing on site.

Please use the hand sanitisers located around the site.

Check-in for the NHS Track and Trace once you arrive.

No masks are required however we recommend wearing masks when using indoor facilities such as the loos.

We recommend that you take a lateral flow test at home within 48 hours of visiting the event. This is not a condition of entry but it will give you and your friends added confidence when attending. Tests can be ordered (free) via the NHS Inform website.

+ HOW CAN I BUY A TICKET FOR SANTA AFTER I HAVE COMPLETED MY PURCHASE?

Please email us [email protected] to request this add on.  As Santa is limited to numbers in each session we need to check availability and process manually.

+ FRIENDS OF THE FOREST

Our BFF Friends of the Forest are all our loyal customers who stuck by us and transferred their BFF2020 tickets over to this year. We will never forget this kind gesture or your support.

All our Friends of the Forest will receive an exclusive email following this years event with a special THANK YOU surprise for 2022.