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🎄 #FestiveForest2021 early bird tickets are now

🎄 #FestiveForest2021 early bird tickets are now LIVE!! 🎄
Tickets are currently available at last year’s prices for a LIMITED TIME only.

Book early to make sure you ...
✅ Get the best prices
🌠 Get the best date and time for our Illuminated Trail
🎅 Get the best date and time for Santa's Storytelling Experience

📆 PLEASE NOTE - all tickets must be booked in advance prior to attending the event.

We will be open 4pm - 10pm every day from 3rd – 24th December. Make up for missing out on Christmas 2020 events by getting your plans sorted early for 2021!

All you need to know is on our website.
✨ www.beecraigsfestiveforest.com ✨

👍🎄🎅
#BFF2021
#BiggerAndBetter
#FestiveForest2021

🎫 Early bird Ticket Announcement! 🎫 It's wha

🎫 Early bird Ticket Announcement! 🎫
It's what you've been waiting for ... Early bird tickets will go on sale on Friday 28th May at 9am. These tickets are available at last year’s prices for a limited time only!

Beecraigs Festive Forest 2021 will run 4pm-10pm daily from 3rd - 24th December. Get planning with your family/friends and pick a date to celebrate the festive season together this year! 💫

#BFF2021
#BiggerAndBetter
#FestiveForest2021
👍🎄🎅

👀 Keep your eyes glued to our page and website

👀 Keep your eyes glued to our page and website this week for an exciting announcement about early bird tickets coming very soon!

Book early online to make sure you:

✅ Get the best prices
🌠 Get the best date and time for our Illuminated Trail
🎅🏻 Get the best date and time for Santa’s Storytelling Experience

📆 PLEASE NOTE - all tickets must be booked in advance prior to attending the event

#BFF2021
#BiggerAndBetter
#FestiveForest2021

Tonight would have been our opening night and we a

Tonight would have been our opening night and we are gutted to say the least, that we're not welcoming everyone to Beecraigs Festive Forest right now.

We're pleased to update that all refund requests have now been completed. If you have requested a refund but not yet received email confirmation it has been done, please message us with details to let us know. Please also be aware it will take up to 10 working days for money to arrive in your account once the refund has been processed. This is a maximum and we anticipate it being a lot quicker.

An extra special THANK YOU to our loyal Friends of the Forest who were in the position to support us and carry over their tickets to next year - we are so grateful.

We thank you for your continued support and would like to wish all our valued customers a very Merry Christmas and a Happy New Year from all the BFF team!
See you next year.

#BFF21
#BiggerandBetter
👍🎄🎅

📷 @andywestpix

#FestiveForest2020 #FestiveForest2021 #Linlithgow #WestLothian #Beecraigs #BeecraigsCountryPark #BeecraigsFestiveForest #CentralScotland #Falkirk #Bathgate #Stirling #Edinburgh #EdinburghsChristmas #Glasgow #VisitScotland #Illuminations #FestiveFayre #Fairground #SantasGrotto #VisitSanta #Christmas2020 #ChristmasCountdown #EventsScotland #ScottishEvents #ScottishEvent #IlluminationTrail #LightShow #FestiveFun

Thank you so much indeed for your patience with yo

Thank you so much indeed for your patience with your tickets transfer and refunds for this years Beecraigs Festive Forest. We wanted to drop you a line to give you an update with where we are at.

As you can imagine we have been inundated with requests for refunds for this years event – with over 16,000 tickets sold it's taking us a little longer than expected to get them all processed. We have increased the number in the team processing refunds and hopefully, we will get them all done soon. There was a number of duplicate refund requests and this has slowed the process down, so please, if you have requested your refund – please bear with us we will have it and get it processed. For those who have not been in contact, we will transfer your tickets over to next years event. An update on this will follow in the new year, so please do not worry, we have not forgotten you!

As mentioned, refunds are well underway and hopefully, you should get your confirmation email soon. When you do get your confirmation email, do not be alarmed if it shows a smaller amount that expecting – we can assure you the face value of your tickets have been refunded and will hit your account in up to 7 days time (usually a lot quicker). Please note, our ticketing partner, Beautiful Events and Productions retain your booking fee as described in the terms and conditions of purchase – this is used to process payments and generate tickets and refunds. To recap the T&C’s accepted at point of purchase visit https://beecraigsfestiveforest.com/ticket-terms-conditions/.

The final date for refund requests is 31st December 2020 – so please do get in touch by then in order to have your refund processed.

A HUGE thank you to you all for your continued support and patience while we get everything in order, we know how frustrating this must be for you.

Wishing you all a very Merry Christmas and a MUCH better 2021!

Team Beecraigs Festive Forest

📷 John McKechnie - Linlithgow Camera Club

#FestiveForest2020 #Linlithgow #WestLothian #Beecraigs #BeecraigsCountryPark #BeecraigsFestiveForest

🎄 Refund Update 🎄 All refund requests submi

🎄 Refund Update 🎄

All refund requests submitted have been received and we started processing these on Monday 16th November. We are working our way through refunds as quickly as possible but we are a small team so please bear with us.

Please note you will not receive an email reply to your refund request but we will send an email to confirm when the refund has been completed. We aim to complete all refunds by the end of the calendar year. Unfortunately due to the large volume of requests, this is the best we can do.

We kindly ask you only submit your refund request once. We are receiving a lot of emails, messages and duplicate refund requests which is creating more work and slowing down the refund process.

If you want to transfer your tickets to next year but need to change dates please email the details to us at info@rowenevents.com to ensure we don't miss it in messages.

Thanks for your patience and understanding. We appreciate people want to receive refunds as soon as possible and we are working very hard to make this happen as quickly as we can.

📷 Mark Fulton - Linlithgow Camera Club

#FestiveForest2020 #Linlithgow #WestLothian #Beecraigs #BeecraigsCountryPark #BeecraigsFestiveForest

🎄 Festive Forest Update 🎄 This update has b

🎄 Festive Forest Update 🎄

This update has been emailed out to ticket holders for this year's event.

It's with heavy hearts we announce the postponement of Beecraigs Festive Forest 2020. The wellbeing of our customers and staff has been our priority from the outset and we went to great lengths to ensure we could put on a safe, fun, family event. Following the most recent government updates and tier restrictions, it's clear we cannot now continue with the event this year.

We offer ticket holders two options:

OPTION 1 - TRANSFER TO BFF 2021
Our commitment to ticket holders is that their ticket automatically transfers to the corresponding day in December 2021 e.g. tickets for Friday 11th December at 7pm 2020 will be changed to Friday 10th December 2021 at 7pm.
By carrying forward your tickets you are supporting an independent business and ensuring the long term future of the event.

✨ Friends of the Festive Forest ✨
To show our gratitude to customers who carry forward their tickets, we will invite you to be part of our new and exclusive "Friends of The Festive Forest" loyalty scheme.

This gives you pre-sale ticket offers, discounts on food, drinks, merchandise, rides, exclusive VIP packages and competitions.

More details coming in 2021! Our heartfelt thanks to all that are able and willing to transfer their tickets.

OPTION 2 - REFUND

Should you be unable to make 2021 and wish a refund please visit www.beecraigsfestiveforest.com.

Have your booking information ready and note the refund will include the face value paid for the ticket. The booking fee is retained by the ticket company (not BFF or Rowen Events Limited) to process the booking and refund.

We ask for patience on refund requests, we are working flat out with a small team of staff. So it may take time to manage all the administration.

TIMESCALE

Refund requests must be received by 5pm on Friday 27th November 2020. After that, we will automatically carry your tickets over to 2021.

We hope you can join us next year, we promise to be back BIGGER and BETTER than ever before.

Thank you. Take care. Be safe.
Roy, Ewen and all the BFF team
🎅🏻🎄

📷 Liz Henry Linlithgow Camera Club

*** IMPORTANT INFORMATION *** “It is with heavy

*** IMPORTANT INFORMATION ***

“It is with heavy hearts that we have to announce the postponement of Beecraigs Festive Forest 2020. The wellbeing of our customers and staff has been our priority from the outset and we went to great lengths to ensure we could put on a safe, fun, family event. We followed every instruction passed to us from Scottish Government to the letter. However, following the decision of West Lothian Council to refuse an entertainment license for our illuminated trail, we have no other option left than to postpone our event until 2021. We are absolutely gobsmacked and frustrated by this decision that was taken out of our hands so late on the day. We are absolutely gutted that we are having to disappoint so many people and we feel truly let down by our local authority.

On making this announcement we are now able to offer ticket holders the following 2 options:
Our commitment to ticket holders is that their ticket automatically transfers to the corresponding dates in December 2021. Tickets for Friday 11th December at 7pm 2020 will be changed to Friday 10th December 2021 at 7pm. By carrying forward your tickets to 2021 you are supporting a small independent business and ensuring the long term future of the event. Our heartfelt thanks to all that are able and willing to do so.
Should you not be able to make 2021 and wish to request a refund please visit www.beecraigsfestiveforest.com with your booking information. Please note the refund will include the face value of the ticket. The booking fee is retained by the ticket company (not BFF) to process the booking and refund.
We ask for patience on refund requests as this is obviously an exceptional situation and we are working with a small team of staff so it may take time to manage all the administration. All refund requests must be received by 5pm on Friday 27th November 2020. Beyond that, we will carry your tickets over to 2021.

We appreciate that our event is not a priority at present and we sincerely hope that you all stay safe and healthy this Christmas and hope we can look forward to better times.

Thank you. Roy, Ewen and the team at Beecraigs Festive Forest. See you in 2021!

🎄🎅🏻

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